Video Troubleshooting
Having a problem with your video streaming experience? The information below is designed to help you find a solution. Looking for the LIVE STREAM? Please visit IMSA.com/TVLive.
IMSA WeatherTech Championship races are not available to stream in the United States (NBC/USA Network), Denmark, Sweden, Norway, Finland, New Zealand, Iceland, Poland and the Baltics.
I hear duplicate audio feeds in Chrome
- Click the 3 dots on the top right, and select ‘Settings’.
- Then on the left panel, you should see a ‘Reset settings’ option.
- Then select > Restore settings to the original defaults > Reset Settings
I've been waiting for the race to start but it never does.
For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). Also, please ensure any AD BLOCKING SOFTWARE is disable otherwise the player will never play. If this doesn't work, try the tips below.
The player fails to load.
Our streaming player uses HTML5 to deliver the best possible video experience. HTML5 is a newer element, so older browsers might not support it.
Here are the browsers we do support.
- Chrome for Android 41+
- Chrome for Desktop 41+
- Firefox for Android 41+
- Firefox for Desktop 42+
- IE11+ for Windows 8.1+
- Edge for Windows 16+
- Opera for Desktop
- Vivaldi for Desktop
- Safari for Mac 8+
- iOS Safari
If your browser isn't on the list, it might be time for an upgrade.
Download one for free.
- Chrome: https://www.google.com/chrome/
- Firefox: https://www.mozilla.org/en-US/firefox/
- Opera: http://www.opera.com/
- Edge: https://www.microsoft.com/en-us/windows/microsoft-edge
- Vivaldi: https://vivaldi.com/download/
- Safari: https://support.apple.com/downloads/safari
The video quality is poor. The picture is blocky, freezing, or constantly buffering.
Check your download speed.
In order to have smooth standard definition video, it's usually recommended to have a connection that is more than 2 Mb/s.
The following websites provide free speed tests:
Remember that you're sharing your bandwidth with everyone on your network. Are you streaming another video? Gaming? Watching Netflix, Hulu, or Prime? All of these will use up your bandwidth.
I'm getting the error message, “there was a problem with the stream.”
There was a problem loading the file. First, try reloading your browser.
If you still receive the message, it could be a problem on our end and we have someone working on it.